Contact Us
If you have any questions, suggestions, or need to report an issue, please contact us through the following channels.
Copyright Complaints (DMCA)
We respect intellectual property rights. If you believe our service is being used to infringe your copyright, please submit a DMCA notice following these steps:
- Provide your contact information (name, address, phone, email)
- Clearly identify the copyrighted content and its location
- State that you have a good faith belief that the use is not authorized by the copyright owner
- State that the information in the notice is accurate and that you are the copyright owner or authorized representative
- Provide your electronic or physical signature
Please send DMCA notices to:
dmca@maxhelper.appFAQ
Q: Does the site store the videos I parse?
A: No. We only provide link parsing services and do not store any video or image content.
Q: Can I use parsed videos for commercial purposes?
A: Not recommended. Copyright of parsed content belongs to the original creators. Commercial use requires authorization from the original author.
Q: What if parsing fails?
A: Please ensure the link format is correct and from a supported platform. If the issue persists, please contact us via email.
Response Time: We will respond to your email within 1-3 business days. For DMCA complaints, we will process valid notices as soon as possible.